Manor Terms and Conditions
Any bookings made on or after the 15th May 2019, please click here to see our new terms and conditions.
Reservations for all accommodation - whether made by telephone, in person, or from the internet - are accepted by Manor Cottages, hereinafter referred to as MC, on behalf of Property Owners with the following conditions:
Contract of Hire
The Hiring Contract will be between you the Holiday maker and the Owner of the property for which the booking is made and shall be deemed to be made subject to the Conditions of Hire and governed by English Law. The Contract is for the hire of the holiday property for the specified dates in the booking confirmation. MC act as Agents for owners, and are not Principals. The Contract of Hire is not effective until MC despatches to the Hirer written confirmation of the booking. We do not accept bookings from Hirers under 18 years of age or individuals booking a property for sole use by under 18 year olds.
Initial Payment
The Booking Deposit is non-refundable unless the Agency is unable to accept the booking, and as specified below. We recommend that customers take out private Holiday Travel Insurance Damage Protection and Cancellation Insurance when arranging a booking even when payment is made in full. No bookings are valid until confirmed by the Agency by email
Balance Payment
The Balance of the holiday rental will be due for payment six weeks before the property booking commencement date. The Owner / MC reserves the right to cancel a property booking where full payment has not been received by 35 days before the property booking commencement date. The deposit paid on the booking is non-refundable and the customer remains liable for the balance payment. Please also read Booking Cancellation below.
Credit Cards and Bank Transfers
Payments for property bookings may be made by credit or debit card. Payments made by bank transfer should include any handling charges and any bank charges are to be borne by the customer.
Value Added Tax
Where VAT applies to the property rental, it is included in the quoted price at the prevailing rate, i.e. 20%. All VAT inclusive rentals are subject to change if the rate changes. Please note that the MC Confirmation of Booking is not a VAT invoice.
Confirmation of Booking
Once MC has issued a 'Confirmation of Booking', the Holidaymaker is responsible for the total published price of the property and any extras as shown on the confirmation. Any amendments to bookings, where applicable, will be subject to a £30 administration fee.
Vouchers & Offers
Where MC offers a Voucher Code, please note that the correct and relevant code must be used either on the telephone or in the voucher code box (found on the website booking page). Failure to use this code or quote this code on the telephone or on the website will deem the property booking is not included within the terms of the voucher code offer. All vouchers have dates where the code is 'live' and available, customers must have completed the booking(s) within the stated time frame and date to qualify for the voucher code incentive. MC will act as final arbiter in any disputes on the validity of a request for a booking to be included within in advertised voucher code promotion. All bookings made with a voucher code, or offer are made under the normal terms and conditions of all bookings, there are no exclusions. Any offers, voucher codes, incentives or similar cannot be used in conjunction with each other (or other offers/reductions agreed) for bookings. MC will endeavour, in good faith, to ensure that the best offer is placed on the booking, but cannot be held responsible for mistakes.
Booking Cancellation
Customers are strongly advised to make their own travel insurance arrangements to ensure cover in the event you have to cancel your booking. If you are forced to cancel your property booking you must inform MC immediately and follow this with a written confirmation via email to MC's office. If a booking is cancelled by the customer, the customer remains liable for the full balance payment six weeks before the property booking commencement date.
Amenities
The use of accommodation and amenities, where offered, such as swimming pools, tennis courts or fishing lakes, is entirely at the user's risk, and no responsibility can be accepted for injury, loss or damage to user's or visitor's belongings
Party Make Up and Numbers
Under no circumstances can any party over occupy the property, as stated on the website. Single sex parties over 6 people must be advised to MC at the time of booking, in order to advise owner. Failure to do so may result in loss of deposit and loss of cottage. Customers must make it clear at the time of booking if their stay at a holiday property is work-related.
In addition to the full and inclusive price quoted on the MC website. A Guest requiring a booking to be amended once the booking has been confirmed will be charged £30.
Holidaymakers responsibilities
In addition, MC and the owners reserve the right to refuse or revoke any bookings from parties or groups or individuals that may, in their opinion and at their sole discretion, be unsuitable for the property concerned. No properties or rooms within properties can, under any circumstances be sublet to a third party or be supplied/used by guests not named at the point of booking. In all instances, MC and the owners reserve the right to refuse bookings if, in their opinion, this condition is violated.
The Hirer is responsible for the property and is expected to take all reasonable care of it during their stay. All equipment, utensils, etc must be left clean and correctly replaced in their original location, and the property must be left clean and tidy at the end of the hire period. Pets should not be left unattended in the property at any time, and should not be allowed to climb or sit on furniture. It is requested also that pets not be allowed in bedroom areas of properties.
Damage
All damages, breakages and moving of furniture are the legal responsibility of the Holidaymaker and their party. They must be notified to the owner or keyholder before the end of the booking period. Their cost(s) shall be refundable on demand. While minor damage or breakages will not normally be charged, we do reserve the right to charge holidaymakers for extra cleaning, breakage or damage and may refuse future bookings.
The Home Owner reserves the right to repossess the Holiday Home at any time, where the Hirer or any member of the Hirer's party has caused damage. The Home Owner shall not be liable to make a refund of any remaining portion of the hire terms paid.
MC reserves the right to request payment of a security deposit should it be deemed necessary by the Owner.
Please note that all properties are non-smoking within the building(s) associated with your property booking. If customers or their guests are found to be smoking within the property, they may be asked to leave. Owners or their representatives may stipulate that smoking is permissible outside the property buildings(s).
If MC or the owners or their representatives find guests have ignored this rule, customers will find themselves both legally and financially liable for actions and work required to return the property to its original state. While MC will try to ensure non-smoking as stated above, it cannot be held responsible for guests' behaviour at or within the property.
Property Descriptions
MC takes every care to ensure the accuracy of the property descriptions and prices. All information in the brochure and on our website is given in good faith and is believed to be correct at the time of going to press, but MC cannot be held responsible for misunderstandings or changes beyond its control, which may become known after publication of this literature. Owners reserve the right to change prices after publication. The statements and prices in the brochure, the website and elsewhere are made in good faith but the agent has no liability for inaccuracies.
Although we inspect properties and take seriously any complaints we receive from customers, MC does not accept any liability for the failure of the owner to keep the property and its contents in good condition. The owner is ultimately responsible for resolving any difficulties which you may experience with the property you have booked. MC cannot be held responsible for construction work carried out at neighbouring properties, but will attempt to advise potential customers at the point of booking if work is on-going.
In addition, while we advertise properties as 'non-smoking' or 'no pets', as instructed by the Owner, we cannot guarantee the fact. The Property description shows the amenities a property has but generally does not state what is not included in the property.
Further, MC cannot accept liability or responsibility for happenings outside its reasonable control, such as breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, damage resulting from exceptional weather conditions or the owner's negligence resulting in loss, injury or accident.
Please be aware that if a property is advertised as having an enclosed garden, this does not necessarily mean a secure garden. It may be enclosed by hedging or open style fencing.
Legal
In the event of any dispute between parties it shall be referred to the jurisdiction of the English courts only and any actions shall be heard in the court for the area in which the property is located. Any disputes arising between you and The Owner or MC, if not mutually resolved, can be referred to a single arbitrator agreed, or in the default of such agreement, to the President for the time being of the Law Society or Institute of Arbitrators. In either case, such arbitration would be subject to the provisions of the Arbitration Act of 1996 or any statutory modification thereof for the time being in force. All parties will contribute equally to the cost of Arbitration.
Force Majeure
Except where otherwise expressly stated in these Booking Conditions, we regret that neither MC or the Owner can accept liability or pay any compensation as a result of 'force majeure'. In these Terms and Conditions 'force majeure' means an event beyond the reasonable control of the Owner and/or MC which MC or the Owner in question could not, even with all due care, foresee or avoid - including, but not limited to - strike, lock-out, labour dispute, act of God, acts of terrorism, war, riot, civil commotion, malicious damage, compliance with a law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, insolvency or bankruptcy of an Owner, fire, flood, snow and storm, difficulty or increased cost in obtaining workers, goods or transport and other circumstances affecting the supply of goods or services.
Availability
The Hiring Contract is made on the understanding that the property and its facilities will be available for the dates stated. Without prejudice to the foregoing, in the event that a property is not available or is unusable due to events arising outside the control of MC or the Owner, MC may be forced to cancel the booking or offer suitable alternative accommodation. The Holidaymaker will be advised as early as possible and will not have any further claims against MC or the owner. No compensation, costs, expenses or other sums (including, without limitation, the cost of securing alternative accommodation) will be payable in any other such circumstances by either the owner or MC.
Please note that reservation requests taken via our website are not confirmed bookings until we have contacted you and accepted a payment.
These Booking Terms and Conditions supersede any previous issues.