“The apartment overall is beautiful, very comfortable and we'll appointed, perfect for a stay in Salisbury, and the location is ideal.”
Even the mezzanine bedroom over the open plan living area was OK for the kids. Unfortunately, the holiday was ruined by the state of the ensuite bathroom, black mould, silicone coming away, years of dust and grime built up on the door, limescale encrusted shower head and hose. A broken sliding door difficult for children to close. The apartment had a funny smell when we arrived, which we quickly tracked to the ensuite. It only got worse as the week progressed, despite airing the apartment continuously. Myself and one daughter suffer from asthma, and at times the smell caught in the back of the throat and set off the asthma. It's clearly a health hazard. My other teenage daughter refused to use the shower she was so disgusted by the grime. The other bathroom also has broken tiles with a note apologising, so they are clearly having plumbing issues which they need to sort out urgently. The second issue was the roof windows and blinds, again with notes stuck to the side advising in use. The instructions did not work, the blinds are fitted too close to the window stays and foul, so are unopenable, so the mezzanine area was permanently dark. The wooden block the opening stay is affixed to was broken, so it was not possible to open the window itself. With heat build up in a hot loft apartment, being able to easily open the skylights would have been a godsend, but it was not possible. A potentially perfect holiday was ruined by problems which should be easy to fix, and for £1100 for the week I think these problems are unacceptable.
Thank you for your feedback regarding your stay at Brown Street Apartment. I'm sorry you had issues with the shower during your stay, did you report this straight away to the owner to arrange to get this fixed straight away?. We would always advise guests to do this. I will pass on your comments to the owner to check all the above you have mentioned has been fixed now.
Property Owner