“Our recent stay was unfortunately a major disappointment.”
We were expecting a clean, welcoming environment but were met with quite the opposite. The cleaning was extremely poor—cobwebs and dust covered many surfaces, and we even found a toenail with hair on the living room rug, bits on the sofa, and stained, unclean bedding. Towels smelled musty, floors were clearly not mopped, mirrors had splash marks, and soap containers at sinks were completely empty. Despite check-in being delayed until 5 pm, the property was far from ready, and the welcome ...
We were expecting a clean, welcoming environment but were met with quite the opposite. The cleaning was extremely poor—cobwebs and dust covered many surfaces, and we even found a toenail with hair on the living room rug, bits on the sofa, and stained, unclean bedding. Towels smelled musty, floors were clearly not mopped, mirrors had splash marks, and soap containers at sinks were completely empty. Despite check-in being delayed until 5 pm, the property was far from ready, and the welcome hamper, which arrived late, didn’t include everything on the list sent to us via email. We returned a few items to avoid waste, but a few listed items were missing from the delayed welcome hamper which was very disappointing.
Thank you for taking the time to provide this feedback. We're sorry if you had a disappointing stay which didn't live up to your expectations, and to hear that the cleanliness/maintenace was not up to our usual high standards. We have contacted the owner with the issues you have highlighted. Best wishes Manor Cottages
Property Owner
