“On our first stay we were asked if the surveyor could come around (which he did) then we were asked if the window cleaner could come round afterwards.”
Which we thought may have been bad timing. Right at the beginning of our second stay we were told the maintance man needed to come round to sort the broadband wifi. He came round then we we asked if he could come round again and again which ruined a whole day. Whilst waiting for them to sort out what already should have been sorted she sounded annoyed when speaking to the maintanence man which is taking the piss, these things should be sorted before we came in. It shouldnt take a day to sort out ...
Which we thought may have been bad timing. Right at the beginning of our second stay we were told the maintance man needed to come round to sort the broadband wifi. He came round then we we asked if he could come round again and again which ruined a whole day. Whilst waiting for them to sort out what already should have been sorted she sounded annoyed when speaking to the maintanence man which is taking the piss, these things should be sorted before we came in. It shouldnt take a day to sort out wifi. How many times would he be asked back if we didnt finally say no couldnt come past 6:30pm in the evening. He also didnt arrive at the time given. The owner is therefore either greatly incompetent or disrespectful and rude. Neither is acceptable if running a business like this. We ended up using a dvd as the wifi didnt work. Does she treat all guests like this? We’ve got the message, we won’t be coming back again. To be clear asking if someone can spend a whole day coming back and forth all day to sort a maintanence problem that should of already been fixed not arriving when told is complete disgrace.
We take great pride in our home. We live at Palace farm as well as running our successful 3 holiday lets and equestrian business. We are supported by a fantastic local team of gardeners, window cleaners plumbers and the best cleaner ever. We love our windows being sparkly and our garden a delight to sit in. We have invested in a new superfast internet system which for rural Hereford is tricky. We are delighted that guests now have access to great wifi. And we have the best local tech support who I adore and rely on. The vast majority of our guests are totally delightful love the farm and really engage with the animals. Please do read past this review and read others.
This particular guest was not suited to our home.
For example another lovely guest wrote “Second visit love it here, so does the dogs, it’s so peaceful, with the most beautiful views and gorgeous horses to look at what’s not to love. Kay is lovely too, goes above and beyond, can’t do enough for you but ensures you have total privacy. Will definitely be back soon ❤️”
Property Owner
