“The Lookout is a lovely spot.”
However, our relaxation and enjoyment were negatively impacted due to the unexpected proximity of the property to the property of the owners. While we expected to share the pool with the adjacent holiday let, it was not clear we would also be sharing with the owners. Our shower did not work on arrival. It was fixed but there was no apology. The owners also had a dog staying over which took exception to our dog. Coming soon after the broken shower the owners told us ‘they would make it up to us’. They didn’t. The lack of decent cutlery (mentioned in another review) and the lack of a fan in a studio during a long forecast heatwave, further undermined the welcome.
So sorry you had some issues whilst staying with us. The pool is shared with us and the other holiday let, it is a big space and easily accommodates this. Our house is on the grounds too, this is shown on the property pictures and layout and has not been a problem for anyone else.
We are very dog friendly! The area and our field is ideal for dogs, we obviously do have other dogs here , as well as our own dogs and owners are usually aware of this and it is not a problem usually.
Occasionally we have a maintenance problem as anywhere would have, the bonus of us being on site is that any issue is dealt with swiftly as you have said it was, within hours in this case.
We are mindful of any comments on things like equipment etc and constantly review and update , there are fans now available for heatwaves and the cutlery has been renewed.
Please accept our apology for your issues.
Property Owner