“This is the worst place I have ever stayed.”
Grim, grubby and above all very very damp. So damp the sheets felt damp when getting into bed. The second bedroom is not fit for purpose and the whole flat needed a good clean. There were long black hairs all over the bathroom floor ugh disgusting. Filthy place mats for the table and crumbs and coffee stains on the table when we arrived. Your details describe it as immaculately presented and nothing could be further from the truth. I would go so far as to say it is not fit for habitation.
Firstly she did not once contacted me with any issues she had surely one would inform the owner, if things were as she says I would have, after all I live above the flat.
I welcomed them myself showed them to the flat told them to contact me if there was any issues, they never once did.
Now as regard to reference to the second bedroom it clearly states that this is a small double with a small double bed, I believe originally she booked for two then decided to bring her sister and changed the booking to 4 which is fine but the description is very accurate small double.
I do not accept a single of these comments, hair I can't possibly comment as I don't know but again they should have mentioned it when they arrived and I would have had it cleaned for them.
We have a professional firm of cleaners who come and clean the flat.
Property Owner