“This is the first time we have ever stayed in a holiday cottage where there was no 'Cottage Information Folder'.”
There was no information on: recycling/rubbish dispisal; what to do with linen at the end of the stay; emergency contacts,owner, hospitals, doctors dentists etc. We had to hunt through various draws to find operating instructions for kitchen equipment, likewise for local information. This did not make us feel very welcome.
Hello Peter, thank you for taking the time to review the property. You found no positives to write in your summery of your stay. Is that true? You are right, across all our properties for the last 10 years we have avoided offering a 'Cottage Information Folder'. We find it slightly old fashioned, and we try to be a little different down here. We like to believe that the properties are straight forward. We are on site pottering around, enjoying natters with our guests and always happy to answer any questions. Therefore, we’re saddened to read you found your experience on our farm unwelcoming. Our contact number is provided automatically with the Key code information when final payment is made. NHS 111 is now the first port of call for any non-emergency medical requirements instead of contacting local surgeries who undoubtedly are overstretched 'in this day and age’. Opposite is the communal bin store that is clearly marked for what goes where. Our lovely guests often review their time in the guest book left on the coffee table that you also managed to leave comments. Here you have an abundance of personal experiences from our guests that recommend where to visit and places to eat etc (and places to avoid) instead of being reliant on our own opinion. Thats said, there is also a selection of local visitor attraction pamphlets located in the entrance hall along with a box containing manuals for the appliances for those that need a little more direction. The Farmhouse is a beautiful property with a lovely interior, lush wrap around gardens and positioned to capture farm life at its best with views of the Chickens ‘doing their thing’ and spotting wildlife from the comfort of the sofa. Whats not to love? Perhaps you should give us another go? Martin
Property Owner