“To say we are disappointed with the service received and the general state of the property is an understatement.”
We logged the following issues with you and they were allocated case reference COR-279277-CF. These were originally logged on 13 August:
Broken freezer - still not working properly when we left on 19 August. We had frozen food with us which we then had to disgard given the lack of a working freezer. Obviously this is most unsatisfactory.
Only one spa pass was left for us. This was still unresolved when we left on 19 August and caused us some issues as a party of 10 as we had to 'negotiate' with the reception staff every time we wanted to use the facilities.
Balcony furniture was tatty and in some cases unusable. Cushions were missing and the deck chairs had no seating inserts, so were unusable.
We had no contact with the owner or yourselves other than a holding email to say you were going to contact the owner,.with regards the issues flagged. What I find most astounding is that today I have received an email from yourselves advisng that all the issues have been resolved - what a joke!!!! This is totally unacceptable and we will be posting reviews to say this.
In addition to all of the above I would also like to point out the poor cleaning undertaken within the house. Every room was filled with cobwebs and spiders, which have obviously been there for some time. The kitchen surfaces (behind the toaster) was covered in dead flies and dust. In addition the outside of the property would benefit from some cleaning - all the windows and the glass on outside areas were covered in thick cobwebs, which I would suggest hadn't been cleaned for months and months. They were so bad that one of our party cleaned the outside areas himself. As a slight aside, I would also suggest that the property needs some attention with regards decor. The carpets are dirty/stained and the walls scuffed and marked throughout. All of the above is most disappointing, given we paid nearly £3k for a weeks stay in the property.
Thank you for leaving us some feedback. We picked up on your email straight away regarding the freezer to which we wanted to send someone to have a look and resolve this. You came back to us saying this was no longer the case so no need for anyone to come out. I really wish you got in contact if this wasn't the case. 1 pass does cover everyone in the property but we are in the process of getting more for ease. I will pass on the comments about the outdoor furniture and cushions. I really do apologize about the clean not being up to standard. I do wish you would have contacted us and we could have got a team round to rectify this immediately. We do hope you had a lovely stay.
Property Owner
