“Cooker hood not working so we had cooking smells all over the place.”
Bulbs in 2 lamps blown. Frequently run out of hot water for bath/shower. Most of the taps need replacing.
We didn't appreciate the fact that when we arrived at the place, there was bits of food and crumbs all over the dining table! The top of the fridge/freezer was filthy as well. More attention to detail needed for cleaning and also we didn't appreciate finding someone's used earplugs under the bed. All this little issues are totally avoidable.
However, the cottage was in a lovely location right near a lake (so we could have a cheaky swim) and the host was very helpful. The ouitdoor pool was only 2 mins walk away and again that was lovely.
We appreciated the Christmas tree and also grateful for the host leaving wood, kindling and firelighters for the log burner.
Despite the little moans above we would come back to this cottage again provided that it was cleaned thorougly prior to our arrival. We got our deposit back promptly.
- Stephen/paula, December 2023
Thank you for taking the time to provide this feedback. We do appreciate you bringing to our attention some issues you experienced at the property. I can confirm the Owner has checked the cooker hood and this was working fine, along with the bulbs. With regards to your comments about the hot water, we have checked and again this seems fine, it's like any property, if everyone uses the hot water for a long shower/bath at the same time, it will run out of hot water. The Owner has spoken to the Housekeeper with regards to a couple of areas you have mentioned and they will review the attention to detail in these areas, but apologies if this wasn't up to our usual high standards. We are very pleased to hear you enjoyed your stay over the Christmas period and would love to welcome you all back for another stay in the future Kind regards Manor Cottages.
Property Owner