“We had booked a week, but left after 4 nights as we had 2 days when the Hot water wouldn’t work.”
Coming back wet and cold from a cycle ride to no hot water was the final straw. The property is owner-run so Sykes only take bookings and are not liable, the owner by his own admission said it ‘probably needs a service!’. He takes no responsibility for the shortcomings and refused to pay any compensation. The best he offered was “You can walk across in the rain to another outbuilding and shower there!” Definitely not what we paid for.
The building is a ‘prefab’ , glass all along the front , no opening windows in the bedroom, lounge or kitchen. Bit of a goldfish bowl as walkers on the road can look in, stuffy at night as only option was to leave door completely open and then the local dog walks in. The outlying property ‘walks’ have a neglected air about them as well as being a Scrapyard of old vans and tractors, broken machinery and glass. The ‘tennis court ‘ needs a good clear up - extension leads to the ‘Box’ running across it. Also the trainline passes 100 yards away, not mentioned in the information. The outside ‘Bar’ is a derelict shed and the ‘Swimming lake’ is a pond!
It has potential to be a lot better but needs more investment and maintenance to bring it up to standard.
Thank you for taking the time to respond to our feedback. We are sorry that you felt you had to leave the property early. The issues with the hot water were resolved quickly as soon as the engineer investigated the issue. The long barn opposite your accommodation which was offered as an alternative while you had no hot water would have been a lovely upgrade, sorry you didn't see this as an acceptable alternative. We have taken onboard your further comments and are working with the owner to improve descriptions and information provided, for example, the wooden bar is a replicate of the one used on a film shoot in Moab Utah, and currently used in many uk film shoots. Clearer directions to where the swimming lake is situated not to cause confusion with the pond will be looked at. As always, we do value any feedback.
Best Wishes
Manor Cottages
Property Owner