“This is undoubtedly a lovely house but there are issues.”
I’ll just list them rather than go into details and ramble on
1. The check in time is to late.
2 The welcome pack is a bit odd. Orange Juice, Milk, Crisps, chocolates and biscuits. How about some bread, butter, eggs and cheese. Drop the chocolates and crisps.
3 lots of the curtains need repair and are off the runners and don’t close properly.
4. Glasses in the cupboard were really dirty and there were not any complete sets for 8 people
5. Only 1 pan works on the ceramic hob! So hard to cook anything.
6. No black box for glass recycling.
7. Neighbours clearly do not like the property being let and were most unfriendly.
8. Having said all that we did like staying at Hillside but do not think it represents value for money.
Thank you for your feedback and comments from your stay. The change over period has been extended due to covid and has been in place for 2 years.We are now reverting back to earlier check in times. The housekeepers do inform us once they have completed a changeover and then guest are contacted by the Manor Cottages team to inform them of an earlier arrival.Unfortunately this was not the case for your stay. Service and quality of our properties are very important to Manor Cottages, and we have ensured all points you have raised have been rectified including a review of the welcome pack. We have never before received comments on our welcome packs and your comments has been taken on board. We have discussed with the housekeepers in relation to the cleanliness. We have also updated the instructions to guests to provide clearer guidance regarding pans and recycling topics.On checking the property all pans were correct to be used on the induction hob and the AGA. Best wishes, Manor Cottages
Property Owner