“Daughter phoned local office about early entry, and was told they didn’t have contact details for the cleaner, so couldn’t check!”
When we arrived, there were no towels, travel cot or any toilet rolls in any bathroom! Again rang local office who seemed surprised that we’d expect to have toilet rolls provided. Local office phoned just before 7pm to say she was still at work, and, when finished, she would bring the items. I pointed out that we had a young child who was ready for bed, and needed the travel cot immediately. These were eventually delivered. Later in the week we noticed there were no food waste bin bags, large bin bags, or dishwasher tablets.
Having had previous enjoyable holidays with Sykes, we were very disappointed with the housekeeping/admin of the local office, run by Manor Cottages, presumably an offshoot of Sykes.
Unfortunately this would make us think twice before booking with Sykes cottages in the future.
Thank you for the constructive feedback. I'm so sorry this has happened these things should have been in the property for you on arrival as well as the cot. There is usually only 1 person on call after office hours so sometimes it takes a little while to get to some properties so i do apologize you had to wait for these things. I truly hope this hasn't put you off booking future stays with us as this is not a true representation of us at all. I hope you enjoyed your stay despite these hiccups.
Best wishes,
Manor Cottages.
Property Owner