“Sadly we did not get to see the inside of Broadway Cottage for our long weekend away with friends, as when we arrived (4 adults, 2 dogs) we found somebody was already staying there.”
It seems the cottage can be booked through Sykes and directly with the owner. Sykes were brilliant, they tried to contact the owner for us, and after a fraught hour of waiting outside, the owner contacted us, apologised the cottage had been double-booked, and offered us the small 2 bedroom cottage next door and a partial refund. With no alternatives we didn’t have any choice but to accept. The cottage next door was very cramped for 4 adults, however it was very clean, well appointed with ...
It seems the cottage can be booked through Sykes and directly with the owner. Sykes were brilliant, they tried to contact the owner for us, and after a fraught hour of waiting outside, the owner contacted us, apologised the cottage had been double-booked, and offered us the small 2 bedroom cottage next door and a partial refund. With no alternatives we didn’t have any choice but to accept. The cottage next door was very cramped for 4 adults, however it was very clean, well appointed with quality bedding. The sofas in the lounge were tiny, and the stairs were precarious (for a 6’2” man) We did have 2 bathrooms, albeit small. I would only recommend this cottage to a couple. We were really disappointed not to stay in the property we had booked, so our weekend was spoilt somewhat, but Sykes and the owner did what they could to resolve the matter which we were grateful for.
Thank you for taking the time to provide this feedback. We're so sorry that your long weekend with friends was disappointing due to a double booking of Broadway Cottage. Although smaller, we're pleased that the owner found you alternative accommodation next door and managed to resolve the situation quickly. Best wishes Manor Cottages
Property Owner