“While we had a good holiday at The Cart arms we were disappointed with quite a few things.”
- no heating on when we arrived so it took the large barn most of the evening to warm up.
- the corkscrew broke when we tried to open a bottle of wine. We messaged and called the number left to see if they had a spare so we could enjoy a glass of wine on the first night of our holidays. Nobody ever replied to our message or voicemail. So unless we messaged the wrong number this is very disappointing.
- the sofa was in a very poor condition with a lot of stains and really needs ...
- no heating on when we arrived so it took the large barn most of the evening to warm up.
- the corkscrew broke when we tried to open a bottle of wine. We messaged and called the number left to see if they had a spare so we could enjoy a glass of wine on the first night of our holidays. Nobody ever replied to our message or voicemail. So unless we messaged the wrong number this is very disappointing.
- the sofa was in a very poor condition with a lot of stains and really needs replacing.
- the plates had been put away filthy and all had to be re washed. I also had to clean the filter in the dishwasher as this was really slimy.
- the WiFi is also awful and I think it would be good to know this as with no 4G it made researching places to go very frustrating.
- on a positive note the upstairs bedrooms and bathrooms were nice and the kitchen was well equipped.
- Because of the above issues we would not return or recommend to others.
Many thanks Clair
Thank you for your feedback Clair, and I’m glad to hear you had a good holiday overall. However, I’m sorry to hear that some aspects of your stay did not meet your expectations.
Regarding the heating, I apologise for the delay in the barn warming up. We aim to ensure the property is comfortable for all guests upon arrival. On this occasion, it was a particularly cold, frosty winter's day in December when you arrived, and unfortunately, the heating was taking longer than normal to get up to temperature. We do provide electric heaters in the property to help mitigate against extreme bouts of cold weather.
I’m also sorry to hear about the issues with the corkscrew. I will make sure to double-check the contact information provided and ensure that communication is clearer moving forward.
I will also address the cleanliness concerns with our housekeeping team to ensure this doesn’t happen again.
Regarding the Wi-Fi, it works perfectly fine within the property. However, due to our rural countryside location, 4G signals and mobile network speeds can vary depending on your personal network provider, which might affect availability or speed in certain areas.
On a positive note, I’m pleased you enjoyed the upstairs bedrooms and bathrooms, as well as the kitchen’s amenities.
I appreciate your comments and will certainly take them on board for the future.
Best regards,
Melissa.
Property Owner
